The Patient Services Department supports the offices with a variety of processes: answering services, customer services, re-care program, and scheduling center. The primary objective is to assist the offices in minimize the response time to patients requests. (i.e. appointments, non-financial ledger information, directions to an office, etc.) It is important to note that two major elements in a successful implementation of this department’s services is the use of a VoIP phone system and Open Dental.